Troubleshooting

The signature on your document prints as a black box

• ISEO has tested printing electronic documents issued by our Advisors, and the documents printed without any issues using the current version of the standard Adobe Acrobat software.
• If you are experiencing this issue, try using different PDF readers (such as a different version or edition of the Adobe Acrobat, or some other 3^rd party software) to open the document and print it from there.
• This Adobe Support page outlines several potential solutions to this issue.
  • One of the solutions outlined on the Adobe Support page is to use the “Print As Image” option under the “Advanced” settings in the “Print” dialog window.
  • In case the “Print As Image” option is not available directly in your “Print” dialog window, you can try to first save the PDF document as an image and then print that image.
  • You can also try taking a screenshot of the document and print the screenshot.

Please try the following troubleshooting techniques to access iPortal and submit your request:

• Use a computer (instead of a mobile device) or a different computer than you tried previously
• Use Google Chrome (instead of a different internet browser)
• Try using an Incognito window in Chrome
• Clear your browser cache and refresh
• Try using a different WiFi network or ethernet connection
• When submitting requests, if applicable, ensure all required documents are uploaded (this will be indicated by a green checkmark next to each document requirement)
  
  

If you continue to experience technical issues with iPortal AFTER trying all solutions above, send an email to iportal@ucsd.edu with the following information:  

• Your Name 
• PID 
• Short description of the issue 
• Internet Browser that you are using  
• Screenshots of error page and the error message (if you receive an error message)