Student Advising

EMAIL ISEO THROUGH THE CONTACT FORM:

General Questions and Complex Cases:

• Submit a Contact Form with a thorough description of the topic/situation you would like to discuss.
• An ISEO Advisor will either answer your questions or direct you to make an appointment.

Upon successful submission of the contact form, a ticket will be created for you! You will receive a separate email confirming creation of a Ticket Number. If you need to add more information or want to follow up on your ticket after submission, you can simply reply to the email. If you have a campus AD account, you can also go to the Service Portal and update your ticket there.

*Please note, standard response time is 7-10 business days. During peak times (April-August), response times may be delayed. We encourage you to thoroughly explore our website for detailed guidance, and plan ahead.  

SUBMIT CONTACT FORM

VIRTUAL ADVISING APPOINTMENTS WITH ISEO ADVISORS:

For complex visa-related questions, students can book a 20-minute Virtual Advising Appointment with an International Student Advisor at ISEO. Please see our available appointment schedule and book an appointment slot through the link below.

APPOINTMENT CANCELLATION POLICY

• iServices Requests: Students who have questions regarding an iServices Request should utilize Email or iServices Technical Support. Appointments following up on iServices Requests (checking on status or requesting expedite) will be cancelled. 
• Arrival Times: ISEO has limited availability for appointments each week. If you arrive more than 5 minutes late, your appointment will be cancelled. If your availability changes or you no longer need to meet with an advisor, please cancel or reschedule your appointment.
• ISEO Cancellations: Provide as much detail when you book an appointment. Students who book appointments to follow up on their iServices Request (status or to request expedite), have questions that are not visa-advising related, or have questions that are better directed to a different unit on campus may have their appointments cancelled. ISEO reserves the right to cancel or reschedule your appointment as little as 1 hour prior to your booked appointment. 
• New appointments become available one week in advance. If you don't currently see an appointment, please check back tomorrow. 
• Newly Admitted Students: At this time, our virtual front desk and drop-in advising services are for current F-1/J-1 students who are enrolled in classes at UC San Diego and F-1/J-1 alumni on post-completion work authorization. ISEO provides advising for newly admitted international students through Pre-Arrival Webinars and the iNewDegreeStudent Site. If newly admitted students have additional questions, they should submit the Email Contact Form.

STUDENT DROP-INS ADVISING AT ISEO:

Student Drop-Ins are offered on a first-come, first-serve basis. 

*During peak times, there may be longer than usual wait times and drop-in advising is not guaranteed. International students must register at the front desk for 10 minute drop-in advising slots during scheduled hours. 

Newly Admitted Students: At this time, our virtual front desk and drop-in advising services are for current F-1/J-1 students who are enrolled in classes at UC San Diego and F-1/J-1 alumni on post-completion work authorization. ISEO provides advising for newly admitted international students through Pre-Arrival Webinars , Frequently Asked Questions (FAQs), and the  iNewStudent sites. If newly admitted students have additional questions, they should submit the Email Contact Form. 

FRONT DESK SERVICES:

ISEO’s Physical Front Desk is open for in-person services such as Document Pick Up/Drop Off and general information. Virtual Front Desk services are available online via Zoom. Please refer to our front desk operating hours in the table bleow and ways to sign-in.

Advising services are not offered at the Front Desk. Please see our Student Drop-In schedule for in-person and virtual advising services. 

*During peak times, there may be longer than usual wait times and front desk services is not guaranteed. Virtual front desk services are offered on a first-come, first-basis. 

Please Note:  

Newly Admitted Students: At this time, our virtual front desk and drop-in advising services are for current F-1/J-1 students who are enrolled in classes at UC San Diego and F-1/J-1 alumni on post-completion work authorization. ISEO provides advising for newly admitted international students through Pre-Arrival Webinars , Frequently Asked Questions (FAQs), and the  iNewStudent sites. If newly admitted students have additional questions, they should submit the Email Contact Form. 

EMAIL ISEO FOR TECHNICAL SUPPORT:

Students who are experiencing technical difficulties with iServices (such as issues logging in or submitting a request) after reviewing the iServices Instructions page are encouraged to email ISEO. Note: Students must login using Active Directory, NOT Student SSO.

• Include a detailed description of the issue and screenshots of any error messages.
• Include your PID and UCSD email address.
• An ISEO Advisor will contact you within 1-5 business days.

You will receive a separate email confirming creation of a Ticket Number. If you need to add more information or want to follow up on your ticket after submission, you can simply reply to the email. If you have a campus AD account, you can also go to the Service Portal and update your ticket there.

EMAIL ISEO FOR ISERVICES SUPPORT 

BUSINESS HOURS - EMERGENCY PHONE LINE:

• AVAILABLE:
  • Monday to Friday, 9:00 am to 4:00 pm.
• WHEN TO USE:
  • If you have an urgent situation, such as travel issues at the U.S. Port of Entry, or if you or a U.S. government official or law enforcement officer need to speak with an ISEO Advisor. 
  • If your situation is related to your I-20/DS-2019 travel signature, refer to information regarding the I-515A and plan accordingly.
    • It is each student's or scholar's responsibility to review ISEO's iTravel.ucsd.edu website and to prepare all documents required to seek re-entry to the U.S. before boarding a flight.
• PHONE NUMBER:
  • 858-534-3730

For a true emergency that is related to health or safety, call 911, or the UC San Diego Campus Police at 858-534-4357.

For questions related to your visa status that are not urgent or an emergency, please join our Zoom Advising or submit a Contact Form above. 

AFTER HOURS EMERGENCY PHONE LINE:

• AVAILABLE:
  • After hours and on weekends, university holidays, and during other announced closures.
• WHEN TO USE:
  • If you have an urgent situation, such as travel issues at the U.S. Port of Entry, and you or a government official or law enforcement officer need to speak with an ISEO Student or Scholar Advisor. 
  • If your situation is related to your I-20/DS-2019 travel signature, refer to information regarding the I-515A and plan accordingly.
    • It is each student's or scholar's responsibility to review ISEO's iTravel.ucsd.edu website and to prepare all documents required to seek re-entry to the U.S. before boarding a flight.
• PHONE NUMBER:
  • 858-534-4357 (UC San Diego Campus Police)

For a true emergency that is related to health or safety, call 911, or UC San Diego Campus Police at 858-534-4357

PRINTABLE EMERGENCY CONTACT CARD

 You can download and print this card, or save it as a digital copy .

The  Emergency Contact Card can be printed for your wallet and/or kept with your immigration documents. This card has important phone numbers as well as tips on what to do if you are detained by U.S. Immigration and Customs Enforcement or are arrested by police.