Student Advising

EMAIL ISEO THROUGH THE CONTACT FORM:

General Questions and Complex Cases:

• Submit a Contact Form with a thorough description of the topic/situation you would like to discuss.
• An ISEO Advisor will either answer your questions or direct you to make an appointment.

Upon successful submission of the contact form, a ticket will be created for you! You will receive a separate email confirming creation of a Ticket Number. If you need to add more information or want to follow up on your ticket after submission, you can simply reply to the email. If you have a campus AD account, you can also go to the Service Portal and update your ticket there.

SUBMIT CONTACT FORM

VIRTUAL ADVISING APPOINTMENTS WITH ISEO ADVISORS:

For complex visa-related questions, students can book a 20-minute Virtual Advising Appointment with an International Student Advisor at ISEO. Please see our available appointment schedule and book an appointment slot through the link below.

APPOINTMENT CANCELLATION POLICY

• iServices Requests: Students who have questions regarding an iServices Request should utilize Email or iServices Technical Support. Appointments following up on iServices Requests (checking on status or requesting expedite) will be cancelled. 
• Arrival Times: ISEO has limited availability for appointments each week. If you arrive more than 5 minutes late, your appointment will be cancelled. If your availability changes or you no longer need to meet with an advisor, please cancel or reschedule your appointment.
• ISEO Cancellations: Provide as much detail when you book an appointment. Students who book appointments to follow up on their iServices Request (status or to request expedite), have questions that are not visa-advising related, or have questions that are better directed to a different unit on campus may have their appointments cancelled. ISEO reserves the right to cancel or reschedule your appointment as little as 1 hour prior to your booked appointment. 
• New appointments become available one week in advance. If you don't currently see an appointment, please check back tomorrow. 

IN-PERSON STUDENT WALK-UP ADVISING AT ISEO:

International students need to register at the Front Desk for 10 minute in-person advising slots during scheduled hours. Student Walk-Ups are offered on a first-come, first-serve basis.

*During peak times, there may be longer than usual wait times, and in-person advising is not guaranteed.

EMAIL ISEO FOR TECHNICAL SUPPORT:

Students who are experiencing technical difficulties with iServices (such as issues logging in or submitting a request) after reviewing the iServices Instructions page are encouraged to email ISEO. Note: Students must login using Active Directory, NOT Student SSO.

• Include a detailed description of the issue and screenshots of any error messages.
• Include your PID and UCSD email address.
• An ISEO Advisor will contact you within 1-5 business days.

You will receive a separate email confirming creation of a Ticket Number. If you need to add more information or want to follow up on your ticket after submission, you can simply reply to the email. If you have a campus AD account, you can also go to the Service Portal and update your ticket there.

EMAIL ISEO FOR ISERVICES SUPPORT 

 IN-PERSON FRONT DESK SERVICES:

For students on-site needing in-person services such as registering for Walk-Ups during scheduled hours or document pick-up or drop-off, ISEO's Front Desk is open. To visit our office, please see ISEO's Physical Location & Address. Once you have arrived to ISEO's Front Desk, please make sure you sign-in using the posted QR code so that we can better serve you.

 Please Note: Advising services are not offered at the Front Desk. Please see our Student Walk-Up schedule for in-person advising services.