Student Advising

EMAIL ISEO THROUGH THE CONTACT FORM:

General Questions and Complex Cases:

• Submit a Contact Form with a thorough description of the topic/situation you would like to discuss.
• An ISEO Advisor will either answer your questions or direct you to make an appointment within 3-5 business days (1 week).

Expedite Requests:

• All submitted forms will be routed to the appropriate advisor and considered on a case-by-case basis.
• We will do our best to complete your request as soon as possible, but completion of your request before its due date is subject to our advisors' current workload and it is not guaranteed.
  
  

Upon successful submission of the contact form, a ticket will be created for you! You will receive a separate email confirming creation of a Ticket Number. If you need to add more information or want to follow up on your ticket after submission, you can simply reply to the email. If you have a campus AD account, you can also go to the Service Portal and update your ticket there.

SUBMIT CONTACT FORM

VIRTUAL ADVISING APPOINTMENTS WITH ISEO ADVISORS:

For complex visa-related questions, students can book a 20-minute Virtual Advising Appointment with an International Student Advisor at ISEO. Please see our available appointment schedule and book an appointment slot through the link below.

APPOINTMENT CANCELLATION POLICY

• iPortal Requests: Students who have questions regarding an iPortal Request should utilize the Virtual iPortal Support Service. Students who book appointments to follow up on their iPortal Request (status or to request expedite) will have their appointment cancelled. 
• Arrival Times: ISEO has limited availability for appointments each week. If you arrive more than 5 minutes late, your appointment will be cancelled. If your availability changes or you no longer need to meet with an advisor, please cancel or reschedule your appointment.
• ISEO Cancellations: Provide as much detail when you book an appointment. Students who book appointments to follow up on their iPortal Request (status or to request expedite), have questions that are not visa-advising related, or have questions that are better directed to a different unit on campus may have their appointments cancelled. ISEO reserves the right to cancel or reschedule your appointment as little as 1 hour prior to your booked appointment. 
• New appointments become available a week in advance. If you don't currently see an appointment, please check back tomorrow. 

VIRTUAL DROP-IN HOURS FOR TECHNICAL SUPPORT:

Please note: Student advising is not offered during technical support hours. Only sign-in during advising hours posted below.

EMAIL ISEO FOR ASSISTANCE WITH ISERVICES:

Newly admitted students who are experiencing difficulties with iServices are encouraged to email ISEO. Note: Students must accept admission and set up their Active Directory (AD) and DUO accounts before accessing iServices.

• Include a detailed description of the issue and screenshots of any error messages.
• An ISEO Advisor will contact you within 3-5 business days (1 week).

Upon successful submission of the contact form, a ticket will be created for you! You will receive a separate email confirming creation of a Ticket Number. If you need to add more information or want to follow up on your ticket after submission, you can simply reply to the email. If you have a campus AD account, you can also go to the Service Portal and update your ticket there.

EMAIL FOR ISERVICES SUPPORT

 IN-PERSON FRONT DESK SERVICES:

For students on-site needing in-person services such as registering for Walk-Ups during scheduled hours or document pick-up or drop-off, ISEO's Front Desk is open. To visit our office, please see ISEO's Physical Location & Address. Once you have arrived to ISEO's Front Desk, please make sure you sign-in using the posted QR code so that we can better serve you.

 Please Note: Advising services are not offered at the Front Desk. Please see our Student Walk-Up schedule for in-person advising services.